Question 1

How long does installation take?

Accepted Answer

We can usually fit you in for installation within 7 working days from paying the deposit to setting up your IntechProtect monitored alarm. We do have next day installations available, but these are subject to availability. Our scheduling team will always give you fastest possible free installation date at a time that is convenient for you.
The installation itself generally takes between 90 minutes and two hours.

Question 2

How will I be notified about my installation?

Accepted Answer

When you sign up to IntechProtect, you will receive a confirmation email and our scheduling team will call you to organize the most suitable time and date for the installation. You will receive a text message one business day before the installation as a reminder. The text will also have the rough time slot of your installation.

On the day of your installation, your HomeSecure engineer will call you 30 - 40 minutes before they arrive to your home.

Question 3

Can I change my installation date?

Accepted Answer

If you can provide 24 hours’ notice we can try to accommodate any changes.

sales@intechprotect.co.uk

+44 (0) 203-740-3837

FAQ

Find answers for the most frequently asked questions.

EXISTING CUSTOMERS QUERIES

Will my monitoring continue during the Covid-19 outbreak?

How do I set up the alarm?

How do I disable my alarm?

How do I connect my security system to my Wi-Fi?

My alarm system won’t set when I try to leave the house

What happens if I press my panic button by mistake?

What happens when my alarm activates?

I plan on doing renovation work in my home and need to move the alarm sensors

What if there’s a power cut?

PRE INSTALLATIONQUERIES

How long does installation take?

How will I be notified about my installation?

Can I change my installation date?

ALARM PACK / SERVICE QUERIES

Can I receive a house alarm that isn’t monitored?

How much does home monitoring cost per month?

Will the monthly charge change at any time?

Who can get IntechProtect?

Do I need a landline for my HomeSecure alarm?

Does the system allow for indoor Pets?

How much does it cost to get a new alarm system?

Still have questions? We can help