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FAQ
Find answers for the most frequently asked questions.
When using the KeyPad, press the "C" Button (marked with a C on your KeyPad) to light up the buttons on your panel and then input your four digit code followed by the Stay or Away mode, depending on what you wish to set it to. If you press a number incorrectly, start over by pressing the "C" key again.
Ensure all doors and windows are closed before you set the alarm.
When you open your front door you have a 30 second period to disable your alarm before the monitoring station call you.
You'll hear your internal siren beep until you disarm the alarm system. To disable the alarm on the KeyPad first press the Code Button (marked with a C on your KeyPad) and input your four digit code followed by the disarm button. The disarm button is located in the middle of the bottom row on the KeyPad.
Remember you can always disable your alarm with the press of a button on your app or KeyFob on both alarm systems
Whether you're a new customer looking to connect your security system to your Wi-Fi for the first time or an existing customer who got a new broadband router, we have a form on our website for this. Visit www.Intechprotect.co.uk/wifiform and enter your SSID number and your Wi-Fi passcode into your form along with your personal details, so we can verify your account. Once you fill the form in, it will go direct to our teach team, who can connect your alarm system to your broadband from our head office. For new Ajax customers, you'll know your system is connected when the hub light glows green.
Ensure that all the doors and windows are closed, including the front door. The alarm cannot set until all doors and windows are closed. Our latest KeyPad is a touch panel, when you're inputting your four digit code into your KeyPad, listen out as you'll hear a sound when you successfully press a number or icon button. If you input the code incorrectly, press the C button on the panel and start your process over.
If you select the panic alert, your alarm will ring in panic mode and your keyholders will be contacted immediately by the monitoring station to see if everything is okay.
If you select the panic alert on your app your location will be sent to other app users.
The panic button on your app is enabled at the time of installation, but initially deactivated on your KeyPad and KeyFob. Please contact HomeSecure to enable these features.
The panic button is a single touch alert; care is required to prevent false panic activations.
Don’t worry, if the alarm has been turned off within 30 seconds, the monitoring station will not ring you. If you return home after your home was set to the Away Mode, you have 30 seconds to disable the alarm, you’ll hear your system beep until the system is disarmed.
If you don’t disable your system in the 30 second window, the alarm will ring, with a high pitched internal siren. The monitoring station will contact you or your account keyholders in the order they were provided. If they do get in touch with you, you simply need to provide them with your Secure Word to confirm everything is ok in your home.
If we can't get in touch or we're informed nobody is home, we'll contact Police immediately. We'll always contact the primary home-owners first in the event of an alarm activation.
If you are getting building work done in your home that may require sensors or the alarm panel being moved you must notify HomeSecure about this work. If required we can organize one of our engineers to call out and take down the sensors and then put them back up, once the building work is completed.
Service charges will apply to take down and re-install any sensors. To fully avail of our service promise, the work must be performed by a approved IntechProtect engineer.
If you’re getting work done and you won’t be home. If you don’t want to give out your alarm code, you can set up a separate alarm code for this instance. Ask the engineer about this feature on the day of your install.
Alternatively, you can disable the alarm from your app before they enter your home and set it again after they have left.
We can usually fit you in for installation within 7 working days from paying the deposit to setting up your IntechProtect monitored alarm. We do have next day installations available, but these are subject to availability. Our scheduling team will always give you fastest possible free installation date at a time that is convenient for you.
The installation itself generally takes between 90 minutes and two hours.
When you sign up to IntechProtect, you will receive a confirmation email and our scheduling team will call you to organize the most suitable time and date for the installation. You will receive a text message one business day before the installation as a reminder. The text will also have the rough time slot of your installation. On the day of your installation, your HomeSecure engineer will call you 30 - 40 minutes before they arrive to your home.
No, you don't need a landline with your IntechProtect alarm system. Our alarm runs off a GSM, which is basically a mobile sim card, which picks up the strongest signal in your area. It's also backed up onto your Wi-Fi for added protection. This is a much more secure way to secure your home, as burglars can cut landline wires to disable alarms.
We fix our installation fee at £399. Helping keep everything clear and transparent for you. The £399 covers you for the installation of the full alarm system including: the KeyPad and 7 wireless sensors (protecting the interior and perimeter of your home) and an intruder deterrent box. Your installer will advise you if you need any additional sensors, but 7 sensors is enough to cover most average sized homes. The engineer will also set up your alarm app on the day of the installation.